Shipping policy

Usually our products are delivered within 7 to 14 working days, you will be contacted of the lead time by email. Free standard delivery is available for the majority of orders over £250 to mainland UK. Additional delivery charges apply for orders to offshore islands. Purchases under this amount incur a nominal £20.00 delivery fee. If there is likely to be a problem with access for a large 7.5 tonne lorry, please contact us in advance of placing your order. Examples of areas that we cannot deliver palletised orders to are: long, gravelled drives, areas inside walled cities with height restrictions from all directions, narrow lanes. We will do everything we can to make alternative delivery arrangements if you contact us in advance.

If the carriers are unable to deliver to you, they will charge us for the failed delivery and the return of the product. If you have not told us of any potential problems, we shall have to hold you liable for these charges.
If you cancel an order after we have started to ship it, we regret that we have to make a shipping charge to return it to our warehouse, even if the products have not reached your address.

Dispatch for delivery can take up to two weeks in some instances longer, depending on availability, you will be emailed an estimated delivery date from our Customer Services team at the time you place your order. Cheque payments must be cleared before goods can be released from stock.
The carriers will normally contact you a day or two before delivering, to arrange a suitable delivery date and time. The carriers will only deliver the goods to the nearest entrance to your property; they will not be able to bring the goods inside. This is for insurance and health and safety reasons.
Delivery is usually made on a pallet if the order is large, or by courier delivery if the order is smaller.

Please ensure that there will be someone at the delivery address on the day scheduled for delivery, available to help the driver unload and take the items to the delivery destination.

Please do not sign for or accept any goods until unpacked and checked in full. Only sign if you are satisfied with the condition of your purchase. Items which have been signed for are deemed to be complete and in good condition, we ask you to thoroughly check all goods within 48 hours of receipt, after this time period it is difficult for us to accept claims for damage in transit or missing items. If goods are damaged and have been signed for in good condition we will require photographs of the damage.

All prices listed on this website are GROSS, including any appropriate taxes and in UK Pounds sterling (£or GBP) but excluding delivery charges which are added to the overall cost of the items. Please note that our prices quoted DO NOT always include delivery charges, this may be added product dependent on to the overall cost of the item. 

Payment in other currencies (e.g. In Euro) can be quoted for. All prices are subject to change without notice, but are fixed at the time of order/purchase to the advertised price at the time.

Please ensure all floor surfaces are covered as heavy items are put in place using trolleys and barrows etc and we would not want to mark your flooring.

Renaissance Stoves will enter the property at your risk only and cannot be held responsible for any damage should it occur. This also applies to flooring which has not been covered. Or furniture etc which has not been protected from the works carried out.

We offer this service wherever practical if you are expecting something large delivered such as a limestone mantel or stove etc. please make sure there is someone available to aid the delivery. We only send ONE delivery person and they may need help with ensuring larger items are successfully delivered to your property 

If you need additional information or have further enquiries regarding delivery please do not hesitate to contact us.